Sometimes our customers suffer a life-changing event. Here is what North Shore Mini Storage does for you. Whatever your life events are, self storage is here for you in anyway we can be.
Death:
We cannot simply let a family member enter and move things out of storage. A death certificate only proves that our customer is dead. It doesn’t prove who is authorized to have possession. We need to see an appointment by the Probate Court as executor of the estate or administrator. Usually, these people have a court Letter of Authority. That letter, plus an ID, means you can close the contract and move out.
Divorce (or Separation):
We often get spouses or partners demanding access during a divorce. We sometimes get lawyer’s letters saying we are liable if we let the divorcing spouse take away their client’s property. We are bound to follow the contract. If both names are renters on our contract or one is on contract while the other is “authorized access” we cannot stop either person coming in. We will obey a court order. So threatening letters are meaningless but an order to give access or take away access will be implemented.
Disappearance:
People go away – go to jail; go missing or become incapacitated. A family member or roommate will come to us asking for access or take something away. If our customer was declared a guardian will be appointed by court order and that is fine for us to obey their instructions. Being in jail doesn’t freeze the account. So lien sales continue even if we know the renter is in prison.
If you need any more information on how to access a loved one’s unit,contact us today.